Overview

Rate changes are sent on rate-ready accounts to update the rate on the customer account to match the rate on the utility side.

Information

A rate change is required in the following scenarios:

• Product change: A customer is moved from one product to another
• Renewal: The fixed product or offer product expires, and the customer account is renewed to another fixed product.
• Rollover: The fixed product term expires, and the account rolls over to a variable product.

Before making any change, check that you have all the data:

• The customer account
• The current product
• The new product
• The new product start and end dates
• The last rate change and the price or rate code sent out (this can be changed on the Account Receivable tab for the latest invoice)
• The new price or rate code that must be sent out
• The transaction type to send

Once you have the data, follow these steps:

1. Go to the customer account.
2. Under the Customer Info tab, click the Edit button near the rate code:
   
   
   
3. Check the rate transition that is colored green (green color means active product):
   
   
   
4. Check the dates and click on Active Rate Transition to see the rate amount:
   
   
   
5. If the rate amount and the product are incorrect, select the correct product, enter the start dates and end dates, and click Save. This will automatically trigger a rate change transaction.
   
   
   
6. If the rate amount is wrong, but the product is correct, this means that the utility has a different rate. So, proceed to the steps below:
   
   1. Click the Utility tab.
      
      
      
   2. Click Create Market transaction.
      
      
      
   3. Select the Change option and click Continue.
      
      
      
   4. Select the transaction type from the drop-down. Put the effective date and click Send Transaction.