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Popular in CIS Reports

  1. Calculating Invoice Adjustments for a Customer After Re-Rating the Account

  2. How To Find For Whom Contract Renewal Letters Were Sent or Not Sent From List of Customers

  3. How to Get List Of Active Customers With Positive Balance Age & Negative Due Balance For A State

  4. Get Customer Count & Revenue Per Product For Specified Period

  5. Providing PA completed enrollments for a date range

Popular in CIS Customer Account - General

  1. Why MVI transactions are not being sent to the utility?

  2. Pulling usage for accounts for specific date range

  3. Update service dates to same date for account

  4. Updating account status to Enrollment Cancelled

  5. Waiving/Reversing disconnect fee for accounts

Popular in CIS Customer Account - Enrollment

  1. Generate Welcome Letter For A Customer

  2. Spark - How customer obtained a different rate from rate sent in enrollment?

  3. Spark - Why accounts are stuck at Enrollment Processing status in Aurea?

  4. "No Questions Returned from Identity Check" Error seen for New Enrollments

  5. Enrollment Requests Sent as Priority Move-In

Popular in CIS Infrastructure

  1. Requesting Information on Changes in Replicated Tables

  2. How to interpret column MeterTypeCode in Load Profile table?

  3. Why a table cannot be seen in replication database?

  4. Provide Credentials for Aurea CIS UAT Databases

  5. Handling ISTA services down for UA environment

Popular in CIS API and Webservices

  1. Stream - Why web enrollments are failing when sending LDC Number with space?

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    Payments, Transactions, Invoices

Popular in CIS Transactions

  1. Checking on status of a rate change

  2. Updating sales tax rate to zero for Rate Ready accounts

  3. Removing "Misc. Charges/Adjustments" from monthly bill

  4. Retrieving 820 Payment Transactions for a Date Range

  5. Turning Late Fees on

Popular in CIS Product and Rate

  1. Spark - Processing pending future-dated renewal and resolving failed renewal

  2. Stream - Renewal rate display in CEN

  3. Stream - What is the correct field to pick up rollover rates in the letter XML?

  4. Resolving customer enrollment error 'Product/Rate Unavailable' for Stream

  5. Switch Customers to Previous Rate Classes

Popular in CIS Legacy

  1. AES | Product and Rate Package Setup process

Popular in General

  1. Enhanced Support Portal FAQ