You want to update the Experian password for certain Aurea's users as Experian shows the account locked and that is possibly why you are not getting the identity questions returned during a customer e...
Overview You want to update the rollover products for a list of product names. The rollover product of a product is one onto which a customer of the current product will be rolled over once the curren...
Overview You want assistance with the update of the rate and/or blend ratio/percentage of a Rate Package. Solution Open a Support request with the below information: The Rate Package Name What needs t...
Overview You want to set the rate (or price) for a customer to a specific amount for a certain term (in months). Solution Open a Support ticket with the customer account number, the corresponding rate...
Overview You need an additional Monthly Charge to be added to the Account Charges section of Create New Product section on your CSR site. The value needed is not tied to a threshold. Solution Please...
Overview You may want to update the range limits on rate types that are part of the same product such that the intervals in the rates don't have gaps. Information Create a support ticket with the fo...
Overview It may happen sometimes that you need to move customers to a different plan than the one they are on currently because they have been placed into the current product in error during the enrol...
Overview Customers may want to cancel a renewal for a multitude of reasons, such as having made duplicate renewals or because they want to renew to a different plan/product. Information Create a sup...
Overview You want to change the rate code at the utility end (or LDC Rate Code) for an account to a specific value and send a rate change transaction to the utility. Solution Please raise a support...
Overview When creating a rate product, you want to associate it with a rate package for that product but are unable to search or find the associated rate package. Solution Verify that the rate package...