Overview You want Aurea to add a new rate code for customers so the updated rate may reflect on the account as of the requested date (Effective Date). Or, you want us to edit contract details for an a...
Overview You want to fix the contract start date to match the last renewal for an account. You want to change “Contract Date From” to a new date, keeping the Term and End Date the same. Solution Ope...
Overview You may want to change the name of the RateIndex type associated with a Product in case it is named differently than the product. Solution Create a support ticket mentioning the following d...
Overview You inquire if there are active accounts with a rate code having the prefix PREM (PREM_754404). Solution Accounts show the rate code instead of a product when there is no active product on ...
Overview You want to update the rate on a customer account and the fixed term or contract Start Date and End Date. Solution Please raise a support ticket with us mentioning the customer account number...
Overview A renewal was processed at your end (using your internal application) for certain customers, however, the renewal did not flow through Aurea. The account is therefore billing on the current p...
Overview A customer(s) may have inadvertently been moved to a rate class from where they need to be rolled back to the previous one. Solution Provide the customer's account numbers for whom the acti...
Overview You are unable to submit an enrollment or close a Request for Service because the Product interface shows incomplete Product/Rate Unavailable. It is likely you selected a valid contract or ra...
Overview You want to identify the correct field to pick up rollover rates in the letter XML. You may want it for regions NY/PA. Information The field RolloverFRRate in the letter XML holds value for...
Overview You want that customers will auto-renew to a fixed rollover product and the renewal rate will display in the Contract Expiration Notice (CEN). Solution There is no need for the Plan Type ...