Overview

You need an additional Monthly Charge to be added to the Account Charges section of Create New Product section on your CSR site. The value needed is not tied to a threshold.

 

Solution

Please raise a support ticket with us specifying the Monthly Charge value or amount.

We will insert the monthly charge and inform you. You can verify using the steps in the Testing section.

<supportagent>

Prerequisites:

• Access to the Client database

Steps:

1. Run the insert query below to add the specified monthly charge.
Add the values for columns as follows:
Amount : given monthly charge amount/value
MonthlyChargeName, MonthlyChargeDescription : a corresponding associative name, description. ActiveFlag : 1.

insert into  monthlycharge 
(MonthlyChargeName,MonthlyChargeDescription,Amount,ActiveFlag)
values ('$5.99MthChg','Monthly Charge of $5.99',5.990000000,1)

2. Run a select query and check the inserted monthly charge in the query result.

select * from monthlycharge

</supportagent>

 

Testing

• Log into the CSR site.
• Navigate to the menu Administration > Rate Package and Product Management.
• Click on Add New Product.
• Fill in the required Product Details for Step 1 and click on "Save and Continue'.
• In Step 2 Product Charges section, under section Account Charges for this product, the drop-down for Monthly Charge should display the newly added monthly charge.