Overview You want the ista account numbers and email addresses for a list of your customers in case of Incomplete Orders for utility AGL. Solution Open a Support ticket with the customer numbers or ...
Overview You want to replace contact information for a user (perhaps the user is no longer with your company) so that any emails (notices, reports) would go to a new user. You also want the old email...
Overview You request Aurea to turn off the Welcome Letter Generation. The Letter templates/EFL templates/Contract Templates are outdated and show the wrong terminology. Also, the TDU Pricing for ERCOT...
Overview You want to determine the number of active customers in ERCOT with a smart meter. Solution Please raise a support ticket with us and we will share the information. We will also provide th...
Overview You want various information related to your customers. Some of the examples of the information are: Mailing Address (Mailing Address 1, Mailing Address 2, Mailing City, Mailing State, Mailin...
Overview If there is an audit-related requirement or need a list of users who can access the CSR portal to assess the impact of any migration or technical enhancement, you need to create a support tic...
Overview If any Historical Usage (HU) request is stuck and you want to know the current status of it, create a support ticket with any additional information that might be helpful. Information Menti...
Overview You want the credits and adjustments for GA and North East Markets for a particular month as per a specific set of requirements. Your requirements may include Customer account #, Customer Nam...
Overview You want us to provide all eligible GA SONP for a given date range for a given list of accounts. You want to know which accounts are paid/current from your list. Solution Please raise a sup...
Overview You may need a list of permissions available to groups, meant for users of the CSR portal, for audit or reporting requirements. Information Since there is no straightforward way to generate...