Overview When a customer on a particular product canceled, an early cancellation fee letter was issued even though the flag HAS ETF under Account information for the customer is NO. Also, the product ...
Overview You want a breakdown of GA paperless customers with and without email addresses having the details Ista Account Number, UAN, Customer Name, Service Address, Email Address. You may also reques...
Overview You want all of the GA accounts with the details Customer Name, Ista Account Number, LDC #, Service Address, and Account Status. You may also request the SQL script for this report. Solutio...
Overview You are not seeing a new Welcome Letter for a new contract that a customer has renewed. Solution <supportagent> A pre-requisite for the steps below is to have access to the client-specific ...
Overview You are in the process of trying to take sales tax credits on bad debt written off and request that the Collected Tax Report be turned on by Aurea. This is a tax report based on collected fun...
Overview You have canned reports(DBR, Aurea Billing, etc.) that are run out of Aurea for various parts of a particular process at your end. You inquire which Control Objective would cover the canned r...
Overview If you need a list of customers who were sent renewal letters exported, with custom filters such as date ranges and region, then you should create a support ticket and support will share the ...
Overview You want the specific start date and end date a fixed rate plan or variable rate plan was assigned to a specific customer. Solution To acquire the start and end dates of all rate plans assign...
Overview You may want to know the amount of taxes charged for select users in each invoice within a certain date range to either refund the tax amounts, or for audit and accounting purposes. Informa...
Overview You inquire how to fetch Agreement/Contract ID for gas accounts from the replication database. Solution <supportagent> Only the client has access to their replication database raes_AEPEnerg...