Overview You want to load multiple accounts (DEO SCO) to the system without sending enrollment transactions to the utility. Solution You can request CIS support to load SCO accounts in bulk without en...
Overview You want the Residential and/or Commercial Request for Service (enrollment) data with certain conditions such as that for a particular period of time (eg., for the April of last year), or for...
Overview You want to know for Enrollment Requests if the system always sends a Priority for same-day next service request and is it per request or per utility. Also, information around if this is happ...
Overview When new customer accounts are enrolled, the error There were no questions returned from Identity Check is seen for those customer accounts on the CSR interface under Request for Service > Re...
Overview You found that accounts with no deposit as well as paid deposits are being listed as Enrollment Processing in Aurea for a long time. It is inquired why the accounts appear stuck on that statu...
Overview You observe that the rate on an account in your internal application varies from the rate on that account in Aurea. You inquire how the rate mismatch occurred and the customer obtained a rate...
Overview If welcome letters are not generated for a customer, then you can generate the letters for them from the CSR portal. Solution Search for the customer on the CSR portal with their name, or a...