Payments, Transactions, Invoices
Overview You want Aurea to investigate why an ACH payment applied to an account did not get reported to NICOR (utility). You have confirmed on the utility's portal that this payment was not sent. It ...
Overview You want to transfer the transactions from one account to another. Perhaps, you have an account that appears to have a credit balance, however, the LDC # is listed on multiple accounts in IST...
Overview You want to update invoice verbiage by adding a line item/bullet point and/or updating the language on the invoice. Eg: an additional fee needs to be mentioned on the invoice. Solution Open a...
Overview You and/or your customer are unable to update the ACH autopay information from the customer's card to the customer's checking account. When trying to setup the checking account for autopay, y...
Overview You want to know/confirm from a list of your payments that how many of those were done using IVR. Information The IVR-related information is not stored separately in the CIS system and is tre...
Overview This article provides information about acquiring commission attributes, including the contract start and end dates from the Spark database. Information Some commission attributes can be foun...
Overview Incorrect card number error received by your customer when they were making an online payment using a checking account. Information This error is received when the payments are rejected by th...
Overview You want Late Fees to be turned on for customers from a particular date onwards. Solution Please raise a support ticket with us (if not already done) specifying the date from which you want...
Overview You want to get all 820 payment transactions for a specific date range, either in CSV format or as X12 files. Prerequisites Access to the xChange Portal. Solution Log in to the xChange Porta...
Overview You want to remove the line item Misc. Charges/Adjustments from the monthly bills so a customer is charged the correct rate. For this customer, each bill has this additional line item which w...