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Payments, Transactions, Invoices

  • Updating sales tax rate to zero for Rate Ready accounts

    Overview You want to update the sales tax rate for certain Rate Ready accounts to zero percent (0%). These customers are currently being charged tax but are located in jurisdictions where residential ...

  • Checking on status of a rate change

    Overview A rate change was submitted however there has been no response from the utility. Solution <supportagent> A pre-requisite is access to the client-specific CSR site. </supportagent> To confirm ...