Overview You want to update the contract end date to a specific date for the current agreement/contract on a given account or to extend the most recent expired agreement until the end of the month for...
Overview You want to enable or disable (remove) a customer from consolidated billing. Solution Open a Support ticket with the customer number for which this update needs to happen and clearly specify ...
Overview You want to update the TDSP rates for a specific TDSP or Market. The price point can be per kWh or a flat rate. Solution Please raise a support ticket with us (if not done already) specifyi...
Overview You want the late fees applied for a particular time period (Eg: the month of April) for a customer. Solution Open a Support ticket with the below information for which the late fees data is ...
Overview You want to update customer information such as the email address or name or home phone in the enrollcustomer table for one or more customers' gas accounts. Solution Open a Support ticket w...
Overview You want to include a set of accounts under a Master Account for a customer. This is so the customer can locate the accounts under the master account when they access the online portal (CSR s...
Overview You want to raise a new ticket with Aurea Energy Solutions Support using the Submit a request option on the support portal. Solution A pre-requisite for raising a ticket is to be a regist...
Overview You want to place a customer account or a set of accounts on dunning hold (also referred to as dunning block) to exclude them from the dunning process for a specific number of days. Note: If ...
Overview You want the email address associated with a customer account or a list of customer accounts. Solution Open a Support ticket with the customer account numbers attached to the ticket and Suppo...
Overview You want to update the service fee or monthly fee or monthly service charge for your customer to a specific amount. Solution The monthly fee is also referred to as the monthly service charge...