Overview You inquire if there is an “Account ID” field for gas accounts and how to fetch it from the replication database. You found it in the core database and its value is supposed to be the same fo...
Overview You want to delete or terminate user(s). Solution Please raise a support ticket with us mentioning the following details for the user(s) that you want to terminate. UserID (optional), User ...
Overview A customer might have more than one premises against their account, and a premise might have multiple meters. You might want to deactivate a meter for a customer, or because a drop request ag...
Overview You found that for a customer, an account had a drop accepted status for a certain date (4/23/21) and an enrollment accepted status for an earlier date (4/21/21). The BeginServiceDate and En...
Overview You need to have a set of Aurea items mapped where all of the AR-Adjusted Amount items are the offset of the other items. It is likely that for the items, the GL Account is dependent upon a s...
Overview You want Aurea to update a note for customers with specific text. Perhaps a wrong note was added to the account. Solution Please contact the support team and raise a support ticket (if not ...
Overview You request updating a given customer's Billing Information/Rate Code section from current to a specific value and sending 814_C transaction to utility. Solution Please raise a support tick...
Overview You inquire why the amount due in the ledger is not matching with the balance due on an account. Solution It is possible that there was a payment or invoice that was posted on this account ...
Overview You have some customers not having Energy Charges displayed on their invoices for a service period. These customers are showing $0 for the supply portion. You inquire if the bill window is mi...
Overview You want to waive the disconnect fee that was applied for a specific date range to some accounts. Solution Please raise a support ticket with the following information: Customer account num...